Naturjuwel FAQ

  • Distance to the cable-cars

    Schönjochbahn, Möseralmbahn, Sonnenbahn approx. 400 – 450 m
    Waldbahn approx. 700 m

  • Comfort Skidepot lockers

    We reserve for our guests the comfort ski-depot lockers at depot Frommes (at extra charge). These are at your disposal until 12.00 pm on the departure day. 

  • Dinner at our hotel


    We offer in our à la carte restaurant six times a week (except Tuesday) various meals (appetizers, soups, salads, pizza, pasta, meat & fish as well as desserts).

    Our menu card is optional and it is not included in the room rates.



  • Arrival

    Check-In is at 03.00 pm.


    Our rooms, suites and apartments are at your disposal on the arrival day from 03.00 pm. We can not guarantee an earlier check-in or a parking possibility.

    Our front office is open from 08.00 am.



  • Departure

    Check-Out is until 10.00 am.
    You can pay your bill already on the previous evening, so the check-out runs smooth and fast on your departure day.

    The parking place is at your disposal on the departure day until 10.00 am.

  • What does "old stock" mean?

    Before we built our hotel DAS NATURJUWEL, this used to be HAUS CENTRAL with apartments only. That´s why our apartments are in “old status” – they were not refurbished yet. All our rooms & suites as well as the wellness and restaurant area were built in summer 2016.

  • Parking / Garage

    There is one parking place on-site (at the hotel) for each room/suite or apartment. If you are planning to arrive with two cars, this is possible only with prior agreement and at extra charge. We cannot guarantee a parking place for the second car.

    Our garage (no underground garage) is situated behind the hotel. A parking place in the garage costs € 6.00 per day.

  • Breakfast

    Our breakfast buffet is open in winter from 07.30 am till 10.00 am and in summer from 08.00 am till 10.00 am.

  • Pets

    Dogs and other pets are not allowed at our hotel.

    Thank you for your understanding.

  • Restaurants nearby

    Thanks to our central location, almost all restaurants and bars in Fiss are within walking distance.

  • Payment

    We accept cash (EURO), debit cards, Visa or MasterCard.

    Please note, the hotel bill has to be settled latest on the departure day.



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Winter 2020/2021

Angepasste Stornobedingungen

Aufgrund der außergewöhnlichen Zeiten haben wir beschlossen unsere Stornobedingungen für die Wintersaison 2020/21 weiter anzupassen.

So können Sie bis 14 Tage vor Anreise kostenfrei umbuchen oder stornieren - situationsbedingt sogar bis zum Anreisetag.