Booking information

Here you find all the important information
for your holiday in our Hotel Garni Das Naturjuwel

check-in & check-out

The rooms, suites & apartments are at your disposal from 03.00 pm on the arrival day until 10.00 am on the departure day.

deposit & Booking

The accommodation is reserved for you only after receiving a written confirmation from us and making a prepayment of approx. 25% of the total price to our bank account within 7 days after making the reservation.

Bathrobes & Slippers

You will find bathrobes & slippers in your room/suite or apartment. These are at your disposal during your stay.

Bank account

(Prepayment account)

Arno Kathrein
Volksbank Landeck
IBAN: AT63 4239 0021 0000 2528
BIC: VBOEATWWINN

Bread service

Our apartment guests have the option to order bread / bread rolls for the breakfast.

breakfast

Guests staying in our rooms / suites can enjoy our comprehensive breakfast, which is included in the room rate, in winter from 07.30 am till 10.00 am and in summer from 08.00 am till 10.00 am

Our apartment guests have the option to book in for the breakfast buffet for an extra charge:

Due to the current distance rules, we ask for your understanding that our breakfast for apartment guests is currently not available during the main holiday periods. Other periods on request

 

  • from 15 years: € 15.00 per person
  • until 14 years: € 10.00 per person
  • until 10 years: € 5.00 per child
pets

Dogs and any other pets are not allowed in our hotel. Thank you for your understanding.

local tax

The local tax in amount of € 2.60 per person & day is charged for every person from the age of 15 years.

Parking & garage

There is one parking place available for each room at the hotel. You can also park your car in our garage for € 6.00 per day (subject to availability). The parking place is at your disposal until 10.00 am on departure day. Parking of every additional car is only allowed after prior agreement and at extra charge.

 smoking

Our Hotel Garni Das Naturjuwel is a non-smoking hotel. We kindly ask our guests not to smoke in the whole hotel area, except the sun terrace.

 
cancellation policy

Due to the exceptional times, we changed our cancellation conditions.

These apply also on all already priorly made bookings.

Cancellation policy for Summer 2021
  • till 14 days before arrival: cancellation or change free of charge
  • till 7 days before arrival: 70% of the total agreed price
  • in the last week until the day of arrival: 90% of the total agreed price
  • on the arrival day or in case of an early departure: 100% of the total agreed price

In case of borders closure, which would make the arrival / departure impossible, the cancellation or change is free of charge.

  • Border closures (entry or exit bans)
  • Travel warning for the region Serfaus Fiss Ladis or Tyrol
  • A stay in our region followed by a government quarantine order
  • Due to Covid 19 the cable car operation or our hotel has to be closed down

In case of a rebooking the prices will be adjusted to the given seasonal times

Should you fall ill with Covid-19, test positive or have to enter an imposed personal quarantine, these are your own risks which you could cover with travel insurance. Please inform yourself about this in advance. Please inform you at your prefered travel insurance.

 

Cancellation policy FoR WINTER 2021 / 2022
  • until 14 days before the start of the vacation: cancellation free of charge
  • from 13 days till 8 days before arrival: 70% of the booked travel price
  • 7 days before arrival: 100% of the booked travel price
  • on the day of arrival or in case of early departure: 100% of the total travel price 
  • In case of borders closure, which would make the arrival / departure impossible, the cancellation or change is free of charge.
General cancellation policy

Regulation in accordance with Austrian hotel conditions:

  • 3 months till 1 month before arrival: 40% of the total agreed price
  • 1 month till 1 week before arrival: 70% of the total agreed price
  • in the last week: 90% of the total agreed price
  • on the arrival day or in case of an early departure: 100% of the total agreed price

 

We highly recommend to arrange a travel insurance via European Travel Insurance in advance in case unforeseen circumstances and emergencies that may lead to cancellation:

deutsch - hier klicken

englisch - click here

 
 
Wellness area

Our wellness area is open from 03.00 pm till 08.00 pm. Our heated outdoor pool is open in summer from 10.00 am till 08.00 pm (in winter from 03.00 pm till 08.00 pm). The sauna area is a chill-out area and is exclusively for the guests from the age of 16 years. Thank you for your understanding.

 
payment method

We accept cash, debit cards, MasterCard or VISA-Card.


The regulations of Austrian Hotel Contract Law (AGBH) apply beyond that.

Changes and errors excepted!
All information on this website are subject to change.

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Sommer 2021

Angepasste Stornobedingungen

Aufgrund der außergewöhnlichen Zeiten haben wir beschlossen unsere Stornobedingungen für die Sommersaison 2021 weiter anzupassen.

So können Sie bis 14 Tage vor Anreise kostenfrei umbuchen oder stornieren - situationsbedingt sogar bis zum Anreisetag.